Kudos to Springshare for the latest update to LibAnswers, which drives the GVSU Self-help site. Patron information is now stored encrypted. This is great, because the site has been storing email addresses and SMS numbers of patrons who need help.
I’d love to see more information on just how that user data is encrypted, of course. (Hint, hint, Slaven!) And while we’re at it, why not encrypt everything, including patron chat transcripts, where sensitive data is often shared?
There is still a lot of work to do on the Springshare suite to protect patron privacy, but I am excited to see their products move towards more accessibility and security.